Why We Collect Personal Information
We collect personal information from you when it is reasonably necessary for a business purpose. That means we collect it to supply you with the products you have asked for and to provide you with the best possible service.
Other reasons we collect personal information are to:
- Understand you, and how we can meet your needs now and in the future.
- Develop or evaluate products.
- Make ads more relevant to you, whether they’re about our products.
- Manage our business.
- Comply with our legal obligations.
The Type Of Information We Collect
iOrthotics collects personal information like your name, address, business information, occupation, interests, location, contact details, and information about the products you collect.
In addition, we collect and store you patient details including patient names, date of birth, medical scans and information.
There are a few different ways we collect this information.
What we collect straight from you
We collect most personal information directly from you. For example, you might fill out a form online or give it to one of our representatives on the phone.
Of course, you can choose not to provide your personal information or may just want to deal with us anonymously. If this happens, we may not be able to provide you with the product you’ve asked for or give you the level of service you expect.
What we collect while you are partnered with us
We also collect personal information during our relationship with you. For example, we may collect personal information:
- When you pay your bill or purchase products.
- When you use our self-service order form.
- What we collect from your online activity
Site performance identifiers: these give us information about how our websites or apps are used. This helps us provide you with a more user-friendly experience.
Analytics cookies: we use these to gather statistics about our site and apps. For example, they help us monitor how many users are on the site or app, and what sections are most popular.
Advertising cookies: we use these cookies to improve our understanding of the kind of advertising that may be relevant to your aggregated segment.
It’s important to know you can clear cookies or digital identifiers from your device and also disable future use of them by changing the security settings on your web browser. However, doing this might mean that parts of iOrthotics’ website may not work as they should.
What we collect from others
Other people might give us personal information about you. For example, we might be given personal information by your employer if you use our business products.
We will take reasonable steps to make sure you know we have your personal information, how we got it and how we’ll handle it.
Insights from statistics and research
We aggregate and process personal information to generate new insights about our network, products and customers, so we can provide you with the best possible service.
Sensitive personal information
Generally speaking, we don’t need sensitive information about you or your patients. There may be times when you choose to tell us about your patient’s health. If there is medical need to disclose any sensitive personal information, we handle this information with due care.
Remember, this kind of information will only be collected with your permission, and we will only use it for the purpose for which you provided it.
We will only disclose personal information to others if you’ve given us permission, or if the disclosure relates to the main reason we collected the information and you’d reasonably expect us to do so.
Advertising iOrthotics products
iOrthotics advertises by mail, phone, email, text, and online via the internet.
We’ll make sure that any marketing emails, texts and letters we send you clearly tell you how to opt out, or you can tell our phone staff.
When you opt out, you will be removed from all direct marketing. Of course, there are some types of marketing we can’t control on an individual basis, like general letterbox drops or online ads that are not targeted specifically to you.
Security is serious. We’re committed to protecting your personal information.
Some of the security measures we use include:
- Firewalls and access logging tools that protect against unauthorised access to your data and our network.
- Secure work environments and workflow systems that prevent unauthorised access and copying of your personal information.
- Secure server and closed network environments.
- Encryption of data in transit.
- Virus scanning tools.
- Management of access privileges, to ensure that only those who really need it can see your personal information.
- Ongoing training and security reviews.
- These measures are robust, but security risks do change. We will remain vigilant in our efforts to protect your personal information.
How To Access Your Personal Information
If you ask us, we will usually give you access to the personal information we hold about you. We will always confirm your identity before giving access to your personal information.
There are circumstances under Australian privacy laws where we may not give you access to the personal information we hold about you. For example, we can’t give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety.
We aim to keep the personal and business information we hold about you is accurate, up-to-date and complete. If you think our records need to be corrected, please call us on 1800 730 552.
We encourage you to update your details with us so we can deliver better service to you, and so the others we work with (like emergency services) have access to the information they need to do their job.
Getting In Touch
We recognise that your personal information is important to you, so please let us know if you have any questions or concerns about this policy or our practices.
You can get in touch with us by:
Phone: 1800 730 552