Frequently Asked Questions
Our orthotic devices are manufactured from direct-milled EVA (ethylene vinyl acetate) and 3D printed PA 11 (Polyamide – Nylon).
Our EVA density comes in three densities:
- EVA 250 (lighter)
- EVA 300 (medium)
- EVA 350 (firmer)
Our 3D-printed material, PA11, has been University-tested to have superior strength, flexibility and endurance compared to other poly 3D print materials – while remaining environmentally sustainable and producing 95% less waste than other 3D-printing techniques.
As PA11 is a nylon-based polymer derived from renewable resources that come from vegetable/castor oil, it has much less of an environmental impact and requires significantly less non-renewable elements in order to be produced. Additionally, it has superior thermal resistance, impressive elasticity and 40% greater tensile strength than Polypropylene.
Once an orthotic order is added to our system and processed, we start manufacturing. Our streamlined processes mean that we are currently leading the industry in turnaround times, with EVA devices being manufactured in 1.9 days and 3D printed devices completed within 3.6 days, according to our internal data from the past six months. We always aim to send your order within 3-5 business days with standard overnight shipping.
For our premier clients, we can process orders on priority and these are sent out within 1 – 2 business days with express shipping.
We close for business each year over the Christmas holiday period. All customers are notified in advance to ensure there’s no impact to their business.
After you have taken a 3D scan of your patients feet, go to iOrthotics.com.au and login to the customer dashboard.
- Go to Create New Order
- Complete patient details and upload their 3D scan
- Select your desired orthotic device
- Customise the details
- Select your colours and top covers
- Click submit!
If you’re unsure of the best option at any stage of the ordering process, just give our support team a call at 0738611440
As podiatrists with over a decade of prescription and manufacturing experience, we can assist you in the technical aspects of your order and can help you with any modifications needed for patients. Just give us a call within business hours and we’ll be more than happy to help.
Please contact email@example.com for our full price list. We offer a range of orthotic options that vary in price to suit your needs such as ‘design supplied’ shell-only devices through to fully finished orthotics.